Issue

When merging two Mendix accounts, the following error is shown:

BusinessEmailAddress has an issue: The provided business email address belongs to the profile you are logged in with.

Environment

Mendix Portal

Cause

The error occurs because the accounts are already under the same profile in User Settings. The accounts have already been merged, and all merged accounts should be visible in the Accounts tab.

Solution / Workaround

It is not possible or necessary to merge the accounts as they are already linked to a single profile. The highest certification of all of the accounts is applied to the profile, and all of the user's earned points, achievements and Academy progress will be combined in the profile.

Additional information

• Mendix documentation:
  • Merging Profiles
  • Multiple Single Accounts Now Available in Mendix

• Related KBA: Something went wrong while retrieving your information error when merging a Mendix account