Issue

A current Mendix account is being merged with an older account linked to an email address that is no longer accessible. To facilitate this process, Mendix Support previously added a recovery email to the old account, allowing the verification code for the merge to be received.

However, on the second attempt to merge the accounts, an error message appears:

Something went wrong while retrieving your information. Please try again later.

Environment

Mendix Portal

Cause

A recovery email is being entered in the merge dialog box instead of the actual business email associated with the previous Mendix account that needs to be merged.

Solution/Workaround

To resolve the issue and complete the merge procedure, repeat the steps from the standard merge procedure:

1. Log in to the current Mendix account.
2. Make a new merge request.
3. Enter the email address associated with the old account - not the recovery email - into the dialog box.
4. Select the recovery email to receive the verification code if access to the old email is unavailable.
5. Complete the merge procedure.

Additional information 

Mendix Documentation:

• Merging Profiles
• Multiple Single Accounts Now Available in Mendix
• Recovery email