Issue

When using the Short Message Service (SMS) method for two-factor authentication (2FA) to authenticate and perform actions such as signing in or production environment changes, the SMS message is not received. 

The following error appears:

We're really sorry, but we seem to be experiencing technical difficulties right now. Please try to authenticate again later

Environment

Mendix Portal

Cause

Mendix is currently investigating the cause.

Workaround

Switch from SMS authentication to authenticator app authentication by following these steps:

1. Open the Setting Up and Using 2FA guide and follow the instructions to change the authentication method.

Additional information

Mendix documentation: Two-Factor Authentication