Issue

When using the Mendix Feedback module, submitting feedback results in a connection timeout error in the logs, the following popup, and the submitted feedback does not appear in App Insights. The issue affects all users of the application.

Environment

Applications hosted in Siemens Dedicated Cloud 

Cause

The connection timeout occurred because the feedback API endpoint (feedback-api.mendix.com) was not whitelisted, preventing the Feedback module from successfully reaching the endpoint to submit feedback.

Solution / Workaround

• Whitelist the feedback-api.mendix.com endpoint in your environment. It may also be necessary to whitelist the Mendix Outgoing IP addresses.
• After whitelisting the endpoint, verify that submitting feedback no longer results in a connection timeout and that the feedback appears in App Insights.

Additional information

• Mendix documentation: 
  • Feedback 
  • Mendix IP Addresses