Issue

Retrieving license information via the get_license_information admin action results in failure for applications using a SALT license. The application successfully starts and runs with a valid SALT license, as confirmed by startup logs. The error is isolated to the administrative query function.

The following error is observed in the application log files.

2025-12-26 16:48:21.789 ERROR - M2EE: An error occurred while executing action 'get_license_information'.
com.mendix.m2ee.api.internal.AdminException: An unhandled exception occurred!
at com.mendix.m2ee.appcontainer.server.handler.HttpAdminHandlerBase.service(HttpAdminHandlerBase.java:148)

Caused by: java.lang.IllegalStateException: Use license server is false but license service is 'com.mendix.basis.util.license.salt.SaltLicenseService@6dc58346'.
at com.mendix.basis.util.license.LicenseUtil.licenseForAdminAction(LicenseUtil.scala:163)

Environment

• Studio Pro v10.24.4 to v10.24.13 
• Studio Pro v11.2.0 to v11.6.0

Cause

The get_license_information admin action contains logic incompatible with the SALT license service, causing no result returned. This error does not prevent the application from starting, running, or using the correct SALT license. Core licensing functionality remains operational.

Solution / Workaround

Upgrade the Mendix Studio Pro version to one of the following fixed releases:

• Version 10.24.14 or later
• Version 11.6.2 or later

Additional information

Not Applicable