How to select the correct priority for a ticket

 

After completing this how-to you will know:

  • Select the correct priority based on impact and urgency of the issue 

1. Priority 

The Priority Levels are determined based on Impact and Urgency.

Impact:

  1. High: A high priority production issue with a high impact on the customer’s business, impacting (almost) all users
  2. Medium: A production issue with intermediate impact on the customer’s business, impacting a group of users
  3. Low: A trivial production issue with no impact on the customer’s business.

Urgency:

  1. High: The operational functionality is severely disrupted.
  2. Medium: The operational functionality is limited disrupted
  3. Low: The operational functionality is hardly disrupted.

 

Priority Levels        
  Impact

Urgency

  High Medium Low
High Critical High Medium
Medium High Medium Low
Low Medium Low Low

If Mendix provides a workaround the Priority can never be higher than Medium.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.